Privacy Policy

Personal Data Controller

ALFIN Solutions

Data Protection Officer Contact: legal@alfinsolutions.com

What data do we collect through the Web?

We may process your IP, the operating system or browser you use, and even the duration of your visit, anonymously. If you provide us with data in the contact form, you will identify yourself to be able to contact you if necessary.

For what purpose and under what justification do we process your personal information?

At ALFIN Solutions, we carry out the processing of your data for the following purposes:

Management of queries, incidents, claims, and requests made by the user: ALFIN Solutions will carry out the necessary data processing to address user requests, including data such as name, surname, email, phone number, province, postal code, and information about whether the user is a customer of ALFIN Solutions or not.

Computer control of the website: ALFIN Solutions will perform surveillance and control actions on the use of the website to prevent and detect any fraudulent use, such as technical manipulations or code modifications. This is done with the aim of preventing unauthorized access, alterations, or losses of information related to third parties, different from the user, that may generate civil, criminal, and/or administrative liabilities for ALFIN Solutions.
Commercial communications: If you grant us your consent, ALFIN Solutions may send you communications about events, surveys, questionnaires, courses, reports, collaborations, and services offered by ALFIN Solutions.
Other communications: When it is necessary to contact you to enforce our User Agreement, applicable national laws, and any existing agreement with you.
Improvement of our services: We use your data to create aggregated statistical data and other non-personal information, both we and our business partners. This data is used to provide and improve our respective services.

How do we communicate with visitors to our site?

For these purposes, we can communicate with you by email, phone, text messages, and postal mail.

How are cookies and other tracking tools used?

Information regarding the cookie policy can be found at the following link: https://www.alfinsolutions.com/en/politica-de-cookies

How long will we keep your data?

At ALFIN Solutions, we will keep your data for the period necessary to manage and address the request made by the client. In this context, we will keep your personal data blocked during the prescription period of the actions that may arise from the relationship maintained with the interested party or to comply with the requirements of public authorities. In this way, we guarantee the integrity and security of the information in accordance with the relevant regulations and legal obligations.

To whom will we disclose your data?

At ALFIN Solutions, there will be no transfer of data to third parties, except for requirements from public bodies.

In order to effectively manage the service offered and the personal data of users, ALFIN Solutions will collaborate with external service providers. These providers may have access to personal data and will process it on behalf of and on behalf of ALFIN Solutions as part of the service provision. In this regard, ALFIN Solutions undertakes to establish a corresponding data processing contract with them, in which various obligations will be imposed. These include the application of appropriate technical and organizational measures, the processing of personal data for the purposes agreed upon and only following the documented instructions of ALFIN Solutions, as well as the deletion or return of data to ALFIN Solutions upon the conclusion of the service provision.

How does ALFIN Solutions obtain your data and user consent?

The personal data that ALFIN Solutions processes from the user on its website are those that the user communicates in the enabled forms.

In cases where it is necessary, as previously mentioned, ALFIN Solutions will obtain the consent of users through specific checkboxes located in online forms.

What are the rights of users regarding data protection?

You have the right to receive confirmation that, in ALFIN Solutions, we are processing personal data that concerns you. If so, you have the right to access such data, as well as to request the rectification of inaccurate information or, where appropriate, the deletion of data when they are no longer necessary for the initially collected purposes, among other reasons.
In certain circumstances, you can request the limitation of the processing of your data. In this case, we will keep the information only for the exercise or defense of claims.
You have the right to request the portability of your data, allowing them to be transferred directly to the entity you designate, in a structured, commonly used, and machine-readable format.
At any time, both now and in the future, you can withdraw the consent given for the processing of your data.
If you wish to file a complaint about the processing of your data, you can contact the Data Protection Officer of ALFIN Solutions.

For the exercise of the rights mentioned in this section, you can contact the Data Protection Officer of ALFIN Solutions, by writing to legal@alfinsolutions.com, accrediting your identity (ID).

You may file a complaint with the Spanish Data Protection Agency (Competent Control Authority in this matter), especially when you have not obtained satisfaction in the exercise of your rights, by writing to it, C/ Jorge Juan, number 6, 28001 – Madrid, or through the website: https://www.agpd.es.